End User License Agreement
1. Parties and acceptance
This End User License Agreement (the “Agreement”) is between Joefex, a sole proprietorship established in Puducherry, India, of which the proprietor is Aruldass (“Joefex”, “we”, “us”), the developer and vendor of the Joefex Real Estate Suite application (the “App”), and the organisation that installs the App from the Bitrix24 Market (the “Customer”, “you”). By installing or using the App you accept this Agreement. If you do not accept it, do not install the App, or uninstall it.
2. What the App is
The App is a property-listing management application that runs on Joefex’s own servers and connects to your Bitrix24 account via OAuth 2.0. On installation it creates a set of CRM Smart Process entities and fields in your Bitrix24 portal, and thereafter lets you manage property listings, agents and developers, generate PDF/JPG brochures, and publish listing feeds for property portals and your own website.
3. License grant
We grant you a non-exclusive, non-transferable, revocable license to use the App within your own Bitrix24 portal(s) for your internal business purposes, for the duration of your installation. All rights not expressly granted are reserved.
4. Restrictions
- You may not resell, sublicense, or offer the App as your own service to third parties.
- You may not reverse-engineer, decompile, or attempt to extract the App’s source code, except where law permits.
- You may not circumvent the App’s authentication, feed tokens, or tenant isolation, or access another customer’s data.
- You may not use the App to store or distribute unlawful content.
5. Fees, invoicing and suspension
The App is free to install from the Bitrix24 Market. Use of the App beyond any free or trial allowance is a paid subscription, invoiced to you directly by Joefex at the price and interval agreed with you. Prices are exclusive of any taxes or bank charges that apply in your jurisdiction. There are no hidden fees.
Invoices are payable by the due date shown on the invoice. If an invoice remains unpaid for more than the grace period stated on the invoice, we may suspend the App’s listing feeds — the URLs that supply your listings to property portals and your website — until payment is received. Suspension stops the feeds serving; it does not delete your listings, your Bitrix24 data or your account, and the feeds resume automatically once payment is received. We will show the outstanding amount inside the App before any suspension takes effect. Repeated or prolonged non-payment may lead to termination under section 13.
6. Cancellation and refunds
You may cancel at any time by uninstalling the App and telling us, in which case your subscription runs to the end of the period already paid for and is not renewed. Fees already paid are not refundable for periods already used, except where required by law.
If the App is materially unavailable or does not perform as described, and we cannot remedy the problem within a reasonable period after you report it to support@joefex.com, you may request a refund of the fee covering the affected, unused portion of the period. Approved refunds are returned by the same payment method, normally within 7–10 working days. Charges arising from an accidental or duplicate payment are refunded in full on request.
7. Third-party services — your own accounts required
The App can generate listing feeds for third-party property portals (Property Finder, Bayut, Dubizzle) and for your own website. Publishing on those portals requires your own active, paid advertiser account with each portal. The App produces the feed; the portals decide whether and how to consume it under their own terms. Joefex is not a party to your agreements with Bitrix24 or with any portal, and is not responsible for their availability, pricing, or acceptance of your listings.
8. Your data and your responsibilities
- Your listing data remains in your own Bitrix24 portal and belongs to you. How we process data is described in the Privacy Policy, which forms part of this Agreement.
- You are responsible for the accuracy and lawfulness of the listings you publish, including having the rights to all uploaded photos and documents, and valid permit/licence numbers where required by law (e.g. RERA/DLD requirements in the UAE).
- You are responsible for managing which of your Bitrix24 users can access the App, and for keeping your feed URLs confidential — anyone holding a feed URL can read the listings you have chosen to publish.
9. Intellectual property
The App, its code, design and documentation are and remain the property of Joefex. “Bitrix24” is a trademark of its owner; Property Finder, Bayut and Dubizzle are trademarks of their respective owners. No trademark rights are granted by this Agreement.
10. Support and availability
Support is provided via support@joefex.com during the support hours stated on the App’s Market listing. The App is provided as an online service; we aim for high availability but do not guarantee uninterrupted operation, and maintenance windows may occur.
11. Disclaimer of warranties
The App is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
12. Limitation of liability
To the maximum extent permitted by law, Joefex is not liable for indirect, incidental, special or consequential damages, loss of profits, or loss of data arising from the use of the App. Our total aggregate liability under this Agreement is limited to the amounts you paid to Joefex for the App in the twelve months preceding the claim (or, if you paid nothing, to INR 10,000). Nothing in this Agreement excludes liability that cannot be excluded by law.
13. Term and termination
This Agreement applies while the App is installed in your Bitrix24 portal. You may terminate at any time by uninstalling the App. We may suspend or terminate the license for material breach of this Agreement. On uninstallation, Bitrix24 revokes the App’s access to your portal; handling of remaining data is described in the Privacy Policy. Sections 9, 11, 12 and 14 survive termination.
14. Governing law and jurisdiction
This Agreement is governed by the laws of India.
The parties submit to the non-exclusive jurisdiction of the competent courts of Puducherry, India. Because the App is used predominantly in the Gulf, the parties additionally submit to the non-exclusive jurisdiction of the courts of the Emirate of Dubai, United Arab Emirates, so that either party may bring proceedings, or enforce a judgment, in whichever of those forums is appropriate. Nothing in this section prevents either party from applying to any competent court for urgent interim relief.
15. Changes to this Agreement
We may update this Agreement when the App or the law changes. The current version is always available at this address, with the “Last updated” date above. Material changes will be announced through the App or the Market listing; continued use after a change takes effect constitutes acceptance.
16. Contact and legal notices
For support and everyday enquiries
Joefex
No. 3, Surcouf Street, White Town, Puducherry 605001, India
Email: support@joefex.com
Website: https://joefex.com
For formal legal notices
Notices under this Agreement must be sent in writing to our advocates, who are
authorised to receive them on our behalf:
Al India Law Firm (Adv. Shukul Ahamad)
38, Villianur Main Road, Marie Oulgaret, Puducherry 605110, India